Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!
What is your Delivery Area?
Our shop locally serves the following cities and surrounding areas:
- New York
Do you deliver to local hospitals?
- Haven Plaza Primary Care
- Holycross Medical Center
- Manhattan Eye Ear and Throat Hospital
- Harlem Hospital
- Lenoc Hill Hospital Primary Care
- Lenox Hill Hospital
- Karpas Health Information Ctr
- Veteran's Medical Center
- Memorial Sloan - Kettering Cancer Center
- NewYork-Presbyterian/The Allen Hospital:Labor and Delivery
- Memorial Sloan - Kettering Diagnostic Center
- Metropolitan Hospital Center
- Manhattan Psychiatric Center
- N Y City Health & Hosp. Corp
- National Jewish Center
- Bellevue Hospital Center
- Mt. Sinai Medical Center
- Mt. Sinai Hospital
- American Assoc/Bikur Cholim
- Morgan Stanley Children's
- American Friends Of Laniado
- American Hospital Of Istanbul
- American Medical Equipment Inc
- Mount Sinai Hospital - New York City
- Beth Isreal Medical Ctr
- NYP/Weill Cornell Medical Ctr
- Callen-Lorde Community Health Center
- Beth Israel Medical Ctr
- New York Eye & Ear Infirmary
- Beth Israel Methadone Clinic
- New York Downtown Hospital
- Cabrini Medical Center
- New York University Medical Center
- Cabrini Medical Ctr-Eyecare
- Institute For Family Health WIC Clinic
- New York-Presbyterian Morgan Stanley Children's Hospital
- Broadway Practice - NewYork - Presbyterian Clinic
- NewYork-Presbyterian/Columbia Universit Medical Center
- Milstein Building - Columbia University Medical Center
- Brady Urology Assoc
- New York Presbyterian Hospital
- Renaissance Health Care Network
- Rockefeller University Hosp
- Communication Disorders Lenox
- Park Lane Medical Center
- Confucius Management Group
- Mount Sinai St. Luke's
- St Vincents Midtown Hospital
- NYC Health + Hospitals- Metropolitan
- New York Downtown Hospital WIC Clinic
- Columbia Presbyterian Medical Center
- N.Y.U. Downtown Hospital Methadone Maintenance Program
- Columbia University Ctr-Women
- NewYork-Presbyterian/Lower Manhattan Hospital
- Center For Veterinary Care
- Rogosin Institute
- Community Healthcare Network's Downtown Health Center
- Roosevelt Hospital
- Chelsea Clinic Of St Vincent's
- Rusk Institute-Rehab Medicine
- St. Clare's Family Health Ctr.
- Psychiatric Institute
- Floating Hospital Medical
- Integrative Care Center
- St. Vincent's Hospital
- Phillips Beth Israel Schl-Nurs
- Hospital Diagnostic Equipment
- Hospital For Joint Diseases
- St. Luke's Hospital
- Mount Sinai West
- Hospital For Special Surgery
- St. Clare's Hospital & Health
- Hospital Audiences Inc
- St. Clare's Hospital Center
- Hospital Chaplaincy Inc
- St. Luke's Roosevelt Hospital
- Hospital League Job Security
- Gouverneur Health
- Tisch Hospital
- Gracie Square Hospital
- Jewish Home & Hospital
- Geriatrics Research
- Japanese Medical Practice
- Sydenham NFCC
- Interventional Cardiology
- St. Vincents Hospital - Staff
If you do not see the hospital you are looking for, please give us a call at (212) 687-3434, we may be able to accommodate special requests.
Can you deliver to a funeral home?
- Greenwich Village Funeral Home
- Marion A Daniels & Sons Funera
- Plaza Jewish Community Chapel
- Toppin Funeral Home
- Walter B Cooke - Kennedy Funeral Home
- Gutterman Funeral Home
- Riverside Memorial Chapel
- Manhattan Jewish Funeral Home
- Le Roy Butler Funeral Home Inc
- Vitale Funeral Home
- Wainwright & Son Funeral Home
- Johnstone Funeral Chapels
- Ansu Funeral Home
- Lance Funeral Home Inc
- Alphonso E Brown Corp
- New East Side Nursing Home
- Alternative Funeral Svc
- Metropolitan Funeral Service
- McGonnell Funeral Home
- Zion Memorial Gramercy Chapel
- Abraham Blau Funeral Directors
- Mc Manus & Ahern Inc
- Park-West Chapels
- Wien & Wien Funeral Directors
- Marcus Jackson Funeral Home
- Daniels Wilhelmina Funeral Hom
- William J. Caffrey
- Owens Funeral Home
- Bailey's Funeral Home
- NG Fook Funeral Home
- Benta's Funeral Home, Inc
- Crestwood Funeral Home
- International Funeral
- Andrett Funeral Home Inc
- Unity Funeral Chapels Inc
- First Avenue Funeral Services
- Frank E. Campbell - The Funera
- Andrett Funeral Home
- Ratliff Funeral Homes
- Walter B. Cooke Funeral Home
- Ortiz funeral home
- Manhattan Funeral Service
- R G Ortiz Funeral Home Inc
- Boe Fook Funeral Services
- Griffin Peters Funeral Home
- Mickeys Sunset Funeral Service
- Provenzano Lanza Funeral Home
- Crestwood Cremation and Funera
- Peter Jarema Funeral Home
- Newkirk Funeral Home Inc
- Century Cremation & Funeral
- Buen Pastor Funeral Home
- Rivera Funeral Home
- Riverdale Funeral Home Inc
- Davis Funeral Homes Inc
- Gramercy Park Memorial Chapel
- R P Burton Funeral Service
- VillageCare Rehabilitation
- Brettschneider Funeral Hm Inc
- Redden's Funeral Home Inc
- Rodney Dade
- S Mc Millan Inc Funeral Home
- Dimiceli & Sons Inc.
- Chapel Hill Memorial Home Inc
- Charles S. Solomon
- Sigmund Schwartz
- Perazzo Funeral Home
- John J Barrett & Son
- R G Ortiz Funeral Home
- Ortiz Funeral Home
- Florence E Browne Funeral Home
- Ortiz R G Funeral Home Inc
- Amsterdam Memorial Chapel Inc
- Elizabeth Smith Funeral Servic
- Funerals By Design Inc.
- Crestwood Memorial Chapel
- Gannon Funeral Home
- St. Helena Funeral Home
- Trumbo's Funeral Chapel Inc
- John Krtil Funeral Home
- Unity Funeral Chapels
- George H Weldon Funeral Home
- Jenkins Funeral Chapel
- R G Ortiz Funeral Homes Inc
- James L Perkins Memorial Chape
- Chas. Peter Nagel Funeral
- John B Rooney Inc
If you do not see the funeral home you are looking for, please give us a call at (212) 687-3434, we may be able to accommodate special requests.
Do you deliver to nursing homes?
- Clinton Gardens
- Premier Senior Living
- Greater New York Health Care
- Sunrise at East 56th
- 80th Street Residence
- The Riverside Premier Rehabilitation and Healing Cen
- Harlem Center for Nursing and Rehabilitation
- Martha Stewart Center for Living
- Atria West 86
- Carnegie East House
- Cabrini Center For Nursing
- VillageCare At 46 & Ten
- Village Nursing Home
- Greater Harlem Nursing Home
- Kateri Residence
- Village Care Of New York
- Rivington House Health Care
- Columbus Manor
- The Bristal Assisted Living at York Avenue
- Coler Memorial Hospital
- Access Nursing Svc
- Access Private Duty Svc
- Northern Manhattan Nursing
- 80Th Street Residence
- Mary Manning Walsh Home
- St. Mary's Center
- Amsterdam Nursing Home
- Home Of The Sages Of Israel
- De Witt Nursing Home
- West 74th Street Residence
- 305 West End Assisted Living
- Upper East Side Rehabilitation and Nursing Center
- Bialystoker Nursing Home
- The New Jewish Home, Manhattan
- Jewish Home & Hospital
- Terence Cardinal Cooke Health
- Florence Nightingale Nursing Home
- Beth Abraham-Ccm
- Fort Tryon Nursing Home
- Isabella Geriatric Center
- New Gouveneur Hospital/SNF
If you do not see the nursing home you are looking for, please give us a call at (212) 687-3434, we may be able to accommodate special requests.
Do you deliver to retirement communities?
- West 86 - An Atria Residence
- Golden Retirement Resources
- Harlem Interagency Council
- Barrier Free Living Inc
- Bethany Hdfc
- Hearthstone Alzheimer Care
- Create Inc
- Westside Federation
- Gemiluth Chessed Of Ny Inc
- Salvation Army
- Peak Retirement Group
- Vam Retirement Plan Service
- NY Foundation-Senior Citizens
- James Lenox House
- Yorkville Gardens
If you do not see the retirement community you are looking for, please give us a call at (212) 687-3434, we may be able to accommodate special requests.
I tried placing an order, but it didn't go through. What can I do?
How can I pay?
What if my chosen flowers aren't available?
Do your offer returns of refunds?
We acknowledge that there may be times where our flowers may not look their best or meet your expectations. Unfortunately, we do not accept returns. If you're unhappy with your arrangement or bouquet, please contact us within 24 hours of delivery of your order to discuss potential options for a replacement arrangement or bouquet. Options may include a full replacement of your arrangement, a credit towards a future purchase, or potentially a refund.
Effective Date: January 1, 2020
I. COLLECTION OF INFORMATION
We collect the following categories of information when you use our Services (including when you download or launch our mobile applications) or when the application is running on your device in the background:
- Information you provide directly to us.
- Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, address;
- Sign-In Information, including username and password, account name, account number;
- Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history, marital status, date of birth, age, significant dates such as birthdays, anniversaries and religious holidays you may observe;
- Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
- Information about other people, (for example, if you order a gift and want it sent directly to the recipient) including recipient's name, address, e-mail address, and telephone number;
- Geolocation data;
- Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history; and
- Correspondence you send to us.
- Information we collect automatically. We collect internet, electronic activity, and other information automatically from the devices and browsers that you use, including your device type; Internet protocol (IP) address; device and advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers; time zone setting and location; browser type and version; browser plug in types and versions; operating system and platform; Internet service provider; pages that you visit before and after using the Services, browsing history, and search history; the date and time of your visit; information about the links you click, pages you view, and advertising you interact with within the Services and other information about how you use the Services; the technology on the devices you use to access these Services; inferences used to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes; and standard server log information. If you or your device experiences an error, we collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred. Consistent with your mobile device or app permissions, we also collect geolocation information including geolocation information derived from your GPS, WiFi and Bluetooth signals, IP address, and other device information, photos stored on your device, contacts from your mobile address book, audio recordings, and appointments from your calendar.
We also receive the categories of information described above from other sources, including from users of our Services, and third-party services and organizations. For example, if you access any social media or similar services through the Services to login or to share information about your experience on our Services with others, we may collect information from these third-party services.
Without this information, we are not able to provide you with all the requested services, and any differences in services are related to your information.
II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING
We use and otherwise process each of the categories of information identified above for the following business purposes:
To make suggestions and recommendations to you about things that are similar to those that you have enquired about or may otherwise be of interest to you, or to send promotional materials from us or by our affiliates and trusted business partners.
To improve our Services and to ensure that content is presented in the most relevant and effective manner for you and for your device; to administer our Services, including troubleshooting, data analytics, testing, research, statistical and survey purposes; to keep our Services, business and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.
Where we need to collect information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may cancel a product or service you have with us.
III. DISCLOSURE OF INFORMATION
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
- Authorized third-party vendors and service providers. We share your information with third-party vendors and service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, advertising and marketing (including counting ad impressions, verifying positioning and quality of ad impressions, ensuring compliance with industry standards and specifications, ad delivery, reporting, personalization, audience segmentation, and analytics), security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing.
- Corporate affiliates. We may share your information with our corporate affiliates.
- Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, initial public offering, or in the unlikely event of bankruptcy.
- Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of Big Apple Florist, our affiliates, users, or the public.
- With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services -- such as social media services, third-party single-sign on tools, mobile platforms for in-app purchases -- through the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.
IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES
The following types of cookies are used on our Services:
- Essential cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, certain services such as, recognizing you by name when you return to our Services or enabling you to use shopping charts with our Services, cannot be provided. These cookies also help keep our Services safe and secure.
- Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
- Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit 'do-not-track' signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
V. INTERNATIONAL TRANSFERS
We do not knowingly collect or sell any information from children, as defined by applicable law, without parental consent or as otherwise permitted by applicable law.
VII. DATA RETENTION, SECURITY, AND INTEGRITY
Information will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
IX. CONTACT INFORMATION